Nội dung khóa học:
| Nội dung | Tiến trình học tập | Loại nội dung |
|---|---|---|
|
Phần 1: Basic Telephoning
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1. How to talk on the telephone?
|
Video | |
|
2. How to make business phone calls?
|
Video | |
|
3. How to receive business phone calls?
|
Video | |
|
4. How to put people on hold/forward business phone calls?
|
Video | |
|
5. How to leave a phone message?
|
Video | |
|
6. How to say thank you in a business phone call?
|
Video | |
|
7. How to end business phone calls?
|
Video | |
|
8. How to participate in a conference call?
|
Video | |
|
Phần 2: Appointments
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9. How to call for an appointment?
|
Video | |
|
10. How to cancel appointments over the phone?
|
Video | |
|
11. How to set appointments over the phone?
|
Video | |
|
12. How to reschedule appointments over the phone?
|
Video | |
|
Phần 3: Conducting Business
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13. How to make requests and offers on the phone?
|
Video | |
|
14. How to make and handle complaints over the telephone?
|
Video | |
|
15. How to make travel arrangements over the phone?
|
Video |
Đăng ký ngay: https://springo.cls.vn/detail-course/12704
